Hoodie

Yes. We proudly offer FREE standard shipping on eligible U.S. orders.

Shipping Details

• Free shipping applies to orders shipped within the continental United States.
• Orders are typically processed within 3–5 business days before shipment.
• Most orders arrive within 5–10 business days after shipping confirmation.
• Apparel and merchandise orders may require additional processing time.
• Some items may ship separately depending on product availability and fulfillment location.

Pre-Orders

Pre-order items will ship once inventory becomes available. Customers will receive an email confirmation once orders have shipped.

International Shipping

International shipping rates are calculated separately at checkout and are not included in free shipping offers.

Important

Please ensure your shipping information is entered correctly at checkout. We are not responsible for delays or additional shipping costs caused by incorrect addresses.

Thank you for shopping with Rain Down Purple. We appreciate your support and want you to be satisfied with your purchase. Please review our refund and return policy below.

Returns

We accept returns on eligible items within 14 days of the delivery date.

To qualify for a return:

• Items must be unused, unworn, and in original condition
• Items must be returned with original tags and packaging
• Proof of purchase or order confirmation is required

Items that show signs of wear, washing, damage, or alteration may not qualify for a refund or exchange.

Non-Returnable Items

The following items are non-refundable unless they arrive damaged or defective:

• Custom or personalized products
• Limited edition items
• Clearance or sale merchandise
• Digital downloads or electronic products

Damaged or Incorrect Orders

If your order arrives damaged, defective, or incorrect, please contact us within 7 days of delivery with:

• Your order number
• Photos of the item and packaging
• A description of the issue

We will review the request and work to provide a replacement, exchange, or refund when appropriate.

Refund Process

Once your return is received and inspected, we will notify you regarding approval of your refund.

Approved refunds will be issued to the original payment method. Please allow:

• 5–10 business days for processing
• Additional time depending on your bank or payment provider

Shipping costs are non-refundable unless the return is due to our error.

Exchanges

We currently exchange items for:

• Size issues
• Defective products
• Incorrect items shipped

Exchange requests are subject to product availability.

Return Shipping

Customers are responsible for return shipping costs unless:

• The item was damaged
• The wrong item was shipped
• The product arrived defective

We recommend using a trackable shipping method for all returns.

Contact Us

For questions regarding returns, refunds, or exchanges, please contact us through our website contact form or customer support email.

Thank you for supporting Rain Down Purple and helping raise awareness through advocacy and apparel.

Thank you for shopping with Rain Down Purple. We are committed to delivering your order as quickly and efficiently as possible.

Processing Time

Orders are typically processed within:

• 2–5 business days after payment is received

During high-volume periods, special promotions, holidays, or product launches, processing times may be slightly longer.

Estimated Shipping Times (United States)

After processing, estimated delivery times are:

• Standard Shipping: 5–10 business days
• Expedited Shipping: 2–5 business days (when available)

Delivery times may vary depending on:

• Carrier delays
• Weather conditions
• Holidays
• Incorrect shipping information

Tracking Information

Once your order ships, you will receive a tracking number by email so you can monitor your delivery status.

Shipping Locations

At this time, we currently ship within the United States. Additional shipping locations may become available in the future.

Lost or Delayed Packages

Rain Down Purple is not responsible for shipping delays caused by carriers, weather, or incorrect addresses provided during checkout. However, we will do our best to help resolve shipping issues whenever possible.

Incorrect Shipping Address

Please verify your shipping address before placing your order. Orders returned due to incorrect or incomplete addresses may require additional shipping fees to resend the package.

Questions

If you have questions about your shipment or delivery status, please contact us through our website contact form or customer support email.

Most apparel items are available in sizes Small through 3XL depending on the product style and availability. Size charts are provided on product pages to help you select the best fit.

We will provide special size orders, especially in bulk. Please contact us on our contact page.

Purple is the color associated with Epilepsy.

Rain Down Purple is a movement focused on epilepsy awareness, advocacy, strength, and resilience. Our apparel is designed to inspire conversation, support the epilepsy community, and encourage awareness through fashion and storytelling.

You can support Rain Down Purple by sharing our message on social media, participating in awareness events, inviting us to speak at community events, and helping educate others about epilepsy awareness and advocacy.